Real User Monitoring (RUM)

Monitor your website's frontend performance in real time with Site24x7's real user monitoring tool.

Learn how customers perceive your application by tracking user journeys and utilize the information to elevate user experience.

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Monitor end-user experience with real user monitoring

Track website performance with granular details like page load-time, network latencies, and server time. Identify and resolve Java Script errors, monitor the performance of AJAX calls, and gain insights on user sessions. Deliver a seamless digital experience with our real user monitoring tool.

Analyze front-end performance

Get detailed metrics on network, front-end and back-end response times. You can also compare data and analyze webpage performance for different time periods.

Track all your internal pages loaded from client based MVC frameworks like Angular, Backbone, React and Ember. Understand the response time and throughput of each AJAX call and fine-tune its performance.

Visualize performance across geographies

Understand how your website performs across various geographies through easy-to-use graphs and charts. Determine if performance is excellent, good, moderate, poor, or bad when accessed from different countries.

Identify anomalies with AI-powered alerts

Get alerted whenever there is a slight deviation from your website's normal behavior and proactively troubleshoot issues before your users are affected.

Collect custom data from user journeys

Collect custom attributes like user names, environment, and business-critical actions for real-time product analysis.

Integrate RUM with application monitoring.

Get a holisitic view of front-end and back-end performance under a single console by integrating RUM withapplication performance monitoring.

Hear it from our customer


Site24x7 gives us visibility into end-user UI experience from global locations which is critical for our business. The instant alerting capabilities keep us on top of issues and helps us minimize end-user impact. Thanks for the great service!

-Sarah Kulp, Director of Software Operation, Informz
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Visualize the user journeys with Site24x7's RUM monitoring tool

Proactively monitor every step of your user journey with our AI-powered RUM monitoring tool. Instantly identify and troubleshoot potential bottlenecks before they affect your users.

Real User Monitoring Tools - Site24x7

Identify slow-performing transactions

Analyze the response time and throughput of individual web transactions with graphical representations. Obtain performance insights quickly by measuring the response time and throughput of every single web page. Find out if a single URL is slowing down your entire website.

Measure the impact of individual resources

Monitor the time taken by various resources like CSS, scripts, and images, and identify each component's impact on overall response time. Monitor the time taken by individual resouces while loading from varied domains like first-party, thrid-party, and CDN networks and their impact on overall application response time.

Real User Monitoring (RUM) Tools - Site24x7
RUM Monitoring - Site24x7

Pinpoint JavaScript errors

Using Site24x7 RUM, you can catch any JavaScript code errors which may be present on your webpages. You will get detailed data on the error type, message, and URL allowing you to take prompt action and improve webpage performance.

Analyze user sessions

Get detailed performance metrics to identify individual user sessions and a snapshot whenever there is a threshold breach. Analyze the beginning and ending of each session, time spent on individual URLs, reponse time of critical resources, and user experience across each page.

Performance monitoring: Real user monitoring vs. synthetic monitoring

Tracking the usability of an application is critical for measuring and optimizing its performance. RUM provides in-depth insights into the end-user's perspective by meticulously collecting data, helping teams effectively optimize the user experience. However, it's vital to plan for any possible scenario, which is where synthetic monitoring comes into play. Developers can use synthetic monitoring to create simulations of artificial scenarios and solutions by mimicking actual users. Both RUM and synthetic monitoring are vital to ensure the success of an application and to provide the best possible user experience.

Learn more

Overview of real user monitoring (RUM)

What is real user monitoring?

RUM is a method used to capture and analyze data from user transactions on a website or application. RUM is vital for monitoring an application's front-end performance and improving the customer experience. RUM offers a 360° view of the application's front-end and back-end performance along with potential bottlenecks as the end-users experience them in real time.

How does real user monitoring work?

RUM technology uses a JavaScript snippet embedded directly into each website or application that then collects various performance metrics directly from the end-user's browser. By doing so, RUM provides useful insights into your website or application from end users who are actively interacting with your website. These insights help you gauge the user experience, visualize user journeys, and assess the impact of optimizations.

What are the benefits of real user monitoring?

RUM's main uses come from capturing user data as they journey through an application; however, the advantages extend beyond this use case. The major benefits of RUM monitoring include:

What are the challenges of real user monitoring?

For all the advantages that RUM comes with, it also falls short in a few aspects. Some of the major limitations of RUM include:

What is the future of real user monitoring?

In an increasingly fast-paced environment, technologies like RUM monitoring help organizations identify time front-end performance issues in their applications and correct them quickly and efficiently. RUM continues to evolve to meet the challenges of monitoring application performance to improve the customer experience.

Why choose Site24x7 as your RUM tool?

Site24x7's RUM monitoring tool helps track real-user data with an in-depth view, allowing you to comb through fine details on the user experience, find issues, and troubleshoot them before they affect the customer. With Site24x7's RUM solution, you can: