Website Management | LATAM
Key Findings
Average number of domains #
29% of respondents reported that they manage anywhere between 10-100 domains.
DNS Services #
50% of the respondents reported that they run their DNS servers.
Website hosting issues #
47% of respondents reported hosting provider-related uptime as the primary problem faced, followed by an equal number of responses to other issues related to defacement, performance, and ISP.
Importance of website monitoring #
59% of respondents reported improving page performance as the primary reason for using website monitoring solutions. Followed by ensuring regional availability (53%) and managing user experience (47%).
Infrastructure Management | LATAM
Key Findings
Infrastructure provisioning #
Scripts and infrastructure as code (IaC) tools are both (50%) the preferred way of provisioning infrastructure.
Container orchestration services #
73% of respondents reported Kubernetes as the container service used in production.
Container technology adoption #
64% of respondents reported developer productivity improvement as the primary reason for adopting container technology, followed by infrastructure cost savings (55%).
Containerization challenges #
Operational configurations and infrastructure setup are both (73%) the primary challenges in container management.
Patch Management #
48% of respondents reported they apply patches manually.
Data backup techniques #
42% of respondents reported storing copies of data on multiple data centers. 38% said they use a third-party solution for scheduling and automating backups.
Application Management | LATAM
Key Findings
Version control software #
42% of respondents use GitHub as version control, with more than 38% using Team Foundation.
performance issues in production #
Functionality breakages and performance bottlenecks (58%) are both the major issues faced in a production application.
Ensuring app performance #
50% of respondents reported monitoring end-user experiences as the top method to ensure consistent application performance, followed by using APM tools and identifying infrastructure bottlenecks (46% each).
Managing breaking changes #
63% of respondents reported manual testing as the best method to manage breaking changes, closely followed by production monitoring (54%).
IT Ops Management | LATAM
Key Findings
Data center challenges #
58% of respondents reported real-time monitoring as the top challenge faced in data center management, followed by operational costs (54%) and capacity planning (38%).
Data center outages #
Server crashes and code issues are both (38%) the top reason for data center outages.
Common WAN issues #
74% of respondents reported ISP connectivity problems as the top WAN issue faced, followed by insufficient bandwidth (48%).
Improvement areas #
54% of the respondents reported visualization as an area of improvement, followed by application troubleshooting and infrastructure uptime (both 42%).
Impact of AIOps #
68% of the respondents reported a reduction in alarm noise, closely followed by the ability to detect anomalies and identifying the incident root causes (64%).
Monitoring expectations #
Genuine alerts and dashboards for better troubleshooting are both (76%) the primary expectation of a monitoring tool.
Average no of monitoring tools #
More than half of the respondents said they use at most two monitoring tools.
