Notification Profile

Notification Profiles allow you to define your notification rule and lets you tweak when and to whom the alerts have to be sent out. The User Alert Groups are notified based on the settings defined here.

Table of Contents

• Add a Notification Profile
• Edit a Notification Profile
• Delete a Notification Profile
• Enhanced Notification Profile
  • Alert Configuration
  • Notification Delay
  • Persistent Alert
  • Escalation Settings

Video

Here's a quick video to demonstrate how you can set up notification profiles for your monitors:

 Add a Notification Profile

1. Login to Site24x7 client.
2. Click Admin > Configuration Profiles > Notification Profile.
3. Select Add Notification Profile in the Notification Profile screen.
4. Specify the following details to add a Notification Profile:
   • Display Name: Specify a name for the notification profile.
   • Send Root Cause Analysis Report by email when monitor is down: Enable the toggle button to receive the exact reason for the monitor outage. You'll receive a complete root cause analysis report for the outage via an email.
   • Downtime Notification Delay: Downtime notification delay is the time gap after which you will be alerted when a monitor goes DOWN. You can delay your notification by choosing to get notified immediately after a failure or even after five continuous failures.
     
     You can configure a downtime notification delay for monitors that are not of high priority and to further avoid false alerts.
   • Trouble Notification Delay (only for Real Browser Monitor): It's the time delay after which you will be alerted when a monitor encouters a Trouble status. You can delay your notification by choosing to get notified immediately after a failure or even after five continuous failures.
     
     Trouble Notification delay can be configured only for Web Application (Real Browser) Monitor, learn how. It cannot be accessed and configured from the Admin panel, by default. To access and modify this setting, you must first record and setup an RBM monitor; further, access Configuration Profiles > Notification Profiles from your RBM edit monitor form.  
   • Persistent Notification: Choose the persistent notification count from the drop down list and continuously get alerted until the errors are rectified for your down/trouble monitors.
     
     Persistent Notifications are set for monitors which are on the top of the priority list and needs continuous attention thus generating frequent alerts. The number of persistent notifications for a monitor for a downtime is 30.
   • Email Template for Down/Trouble Alerts: Choose the email template from the drop down list for alert report.
     
     To create and customize your own email template, refer Email Template.
   • Notify Down/Trouble status after executing IT automations associated to the monitor: Based on conditions like change in the monitor's status or attributes, you'll be able to automate monitor level actions. 
     
     • By default, it is set to Yes. In this case, Site24x7 will perform a data collection immediately after the intended automation is executed and check for the status of the monitor. If the monitor is UP, no alerts will be triggered, but the poll data will be recorded in the log report. However, even after executing the specified Action, if your monitor still faces an outage, you'll be immediately alerted about the Down/Trouble status. 
     • If the option is set to No, alerts will be triggered normally during a Down/Trouble status. 
   • Suppress IT Automation of dependent monitors: Suppress execution of IT automation for monitors when the status of the dependent resource is Down.
5. Escalation Settings: Configure your escalation settings to define your escalation policy. This is a one-time escalation.
   • User Alert Group for Status Escalation: Select the user alert group from the drop-down list to escalate when the downtime value exceeds the set threshold time.
     
     To manage your Alert Configurations, see User Alert Group.
   • Duration of Downtime before Escalation: Specify the threshold time in minutes after which the status of the monitor will be escalated to the user alert group. 
   • Execute Automation(s) on Escalation: Specify all the IT automation actions that you wish to execute during an escalation.
   • Invoke Third Party Service(s): You can invoke and manage escalations in your preferred third party services.
6. Click Save.
7. The Notification profile created will be automatically listed in Notification Profile screen along with the other notification profiles already created.

Edit a Notification Profile

1. Click the profile which you want to edit.
2. Edit the parameters which needs to be changed in Edit a Notification Profile window.
3. Click Save.
   Admins with Group level access can not edit/ modify profiles created by other users, but will have read-only permission.

Delete a Notification Profile

1. Click the profile in the Notification Profile screen which needs to be deleted.
2. This will navigate to Edit a Notification Profile window.
3. Click Delete.

Enhanced Notification Profile

The enhanced Notification Profile helps you configure status-based alerting period and notification medium options for Down/Trouble/Critical notification delays. You can opt to receive alerts at multiple frequencies configured in the persistent alerts section through the third-party services supported in Site24x7 along with email, SMS, voice call, and push notifications. Moreover, the enhanced profile will provide you with the option to set multiple escalation times, upon crossing which escalation alerts will be raised.

Alert Configuration

Configure alert notification modes of your preference. You can also configure the business hours and the status changes for which you would like to receive alerts.

By default, alerts will be sent for all the status changes during all hours.

• When the status is: Choose the status for which you'd wish to receive alert notifications using the drop-down.
• Alerting Period: Choose the business hours during which you'd like to get notified. Site24x7 provides two options, Within and Outside to set your alert notification-related time preferences. For instance, if your business hours are from 9 am to 5 pm and you want to receive alert notifications during that time, you can choose Within. To receive notifications after the business hours (5 am-9 pm), you can choose Outside.
• Notification Medium: Configure the notification medium of your preference. You can choose more than one notification mode.

Conditions

• You can choose the same status, alerting period, and notification medium only once.
• You can configure a combination of only two different alerting periods and a notification medium for a status.

Notification Delay

You can use this option to choose to delay receiving alert notifications for Down, Trouble, or Critical status changes for a specific number of polls. If you're not configuring the notification delay, you'll start receiving alert notifications immediately.

• When the status is: Choose the status for which you'd wish to receive delayed alert notifications.
• Notification Delay: Choose when you'd wish to receive the alerts. For instance, you can specify whether you want to receive an alert immediately after the first failure or whether you'd like to wait till consecutive failures arise.
• Alerting Period: Configure the business hours during which you'd like to receive the delayed notifications.

Conditions

• You can choose the same notification delay and time combination for one status only once.
• You can choose the same status and notification delay combination only twice.
• For a particular status, you can configure notification delay only ten times.

Persistent Alert

Obtain continuous notifications until you acknowledge the Down/Critical/Trouble alarms with Persistent Alerts. You can receive alerts based on the poll count you've configured in the Notify After Every field.

• Notify After Every: Specify the error count after which you'd wish to receive the alert notifications. For instance, if the error count you've specified is 7, then you'll be notified for every 7th error. In this case, the first notification will be for the 7th error, then for the 14th error, and so on.
• Notify User Alert Group: The User Alert group which you've selected in the Add Monitor page will be added here by default.
• Notification Medium/Third-Party services: Choose the medium through which you'd wish to receive the alert notifications. You can also choose any of the third-party services which are supported by Site24x7.

Conditions

• The number of persistent alerts available for a monitor for downtime is 30.
• Notify After Every should be within the range of 0 to 60.
• You can configure a maximum of five persistent alerts.
• Persistent alerts will be triggered for Trouble, Critical, and Down.

Escalation Settings

Escalation acts as notifications to user alert groups about the monitors that are still down and need to be resolved. You can set more than one escalation time, crossing which an escalation alert will be triggered. You can also opt to trigger an IT automation after the escalation.

• Escalate After: Specify the time (in minutes) after which you'd wish to receive the escalation notifications.
• Notify User Alert Group: Specify the User Alert group to be notified.
• Notification Medium/Third-Party services: Choose the medium through which you'd wish to receive the escalation notifications. You can also choose any of the third-party services supported by Site24x7.
• IT Automation: Choose the IT Automation of your preference. The IT Automation configured will be executed for all escalation duration specified under Escalate After.

Conditions

• Escalate After should be within the range of 0 to 180 minutes.
• You can configure up to three different escalation settings.
• Escalation will be triggered only for Down.

Attribute Alert Group setting will be applied for persistent- and status-change-related alerts alone. It won't be applicable for escalation alert.