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Site24x7 Control Panel

Here’s a quick overview of the standard icons, buttons, features, and functionalities available in the Site24x7 Control Panel (web client). Familiarize yourself with the user interface, icons, and controls.

Left navigation menu

To simplify access and management, the left navigation menu groups tabs by layers of the IT stack—such as applications (APM), infrastructure (server and network monitoring), and cloud (AWS and Azure) along with Alarms, administrative actions (Admin), and reporting (Reports). Customize the left navigation menu by clicking the blinking Edit button at the bottom, which enables you to choose which tabs to show or hide based on your preferences.

  • Other icons in the left navigation menu are:
  • Click on any individual icon to view its relevant tabs, which will take you to the corresponding dashboard or enable you to execute your intended operation within the client.
  • At the bottom of the menu, view the current time as per your time zone configurations. Click the Time to modify time zone settings.

Top band

The elements in the top band of the Site24x7 web client include: 

Control panel options Functionalities

Dynamic Favicon

Unread notifications

Read notifications

The Site24x7 favicon is in red and green when you have some unread notifications in the Alert Notification badge. However, once you mark the notifications badge as read, the favicon turns green. 
Product Switcher Hover your mouse over the Product Switcher icon and see that it has changed to the icon. Click this icon to access multiple Site24x7 products like CloudSpend, Digital Risk Analyzer, and Status IQ.
Full Screen Hover your mouse next to the Site24x7 logo to see a blinking Full Screen mode icon that lets you show or hide the left navigation menu.
Search Bar

Search for resources via one of the following formats:

Quick search: Search with resource name or associated tags.

Query-based search: Drill down search results with supported queries.

Command-based search: Use the /command to search the Alarms tab, NOC View, Admin tab and to add monitors.
Quick Help Provides insight about hidden details on the current page and provides access to help documents and knowledge bases essential for completing your tasks.
Alert Notification Badge

View all the recent notifications and the number of unread notifications displayed as a red dot near the icon. Click See All Notifications to view the recent 100 notifications. If you click the Mark All as Read option, the red number on the bell icon disappears, indicating that all the notifications have been read.

Configure Browser Push Notifications to get notified about the message on the browser of your choice, even if you are working with Site24x7 control panel in a different browser. You can further analyze the infrastructure events by clicking Go to Infrastructure Events.
Announcements Displays the new product announcements from Site24x7.
Help & Support Learn more about Site24x7 through various resources like help docs, knowledge base articles, videos, and what's new webpages. Additionally, you can also request product demos, access the customer self-service portal, or contact customer support.
Zia Bot Chat with the Zia bot, the AI-based assistant, to learn more about the features and usage of Site24x7. Also, gain insights on outages, alarms, logs, and reports.
User Profile
  • Click the profile icon or profile picture in the top right corner to:
    • View: See user role, current plan, demo, and theme (switch between dark and light mode using Turn On Night Mode).
    • Access: My Account to modify subscription plans, Country/Region, Language for Emails, Enable TFA for Sensitive Operations, Time Zone for Reports, Hour Format for Reports, and Site24x7 Landing Page. You can terminate your account and remove all data from Site24x7.
    • Modify: Change the user level time zone, theme, and your plan. You can also modify the account settings.
    • Navigate to: Subscription, Offers, Refer and Earn, Free Tools, and monitor consumption details.
    • Link through: Connect via mobile Apps and social media pages.
  • Click Accessibility to:
    • Adjust contrast and zoom
    • Identify focused elements
    • Enhance link visibility
    • Choose a preferred language
    • Enable screen reader support

Live Monitor Status banner

The status of the monitors is defined in the following ways:

Status Explanation
Up When the resource is available and running.
Trouble When there is an abnormal behaviors in the resources as per the configuration in the threshold.
Critical When the resource has significantly crossed the threshold.
Down When the resource is not available.
Confirmed Anomaly When the Zia detects an unusual surge or spike in resource behavior. Click the confirmed anomaly monitors to view the Zia Anomaly Dashboard.
Scheduled Maintenance When a monitor undergoes scheduled maintenance for better availability.
Suspended When a monitor is suspended and no longer monitored.
Configuration Error(s) When there are any installation errors.
Discovery in Progress Before the first poll after initial installation.

Clicking on any one of the statuses above lets you filter the monitors based on that status.

In the License Usage Summary section, you can see the number of monitors purchased, the number of monitors used, and the +Buy More button through which you can purchase more monitors.

Control panel options Functionality
Monitor Status Dynamically know your monitors' status as the status is automatically refreshed for every five minutes, or you can refresh it using the Refresh icon. You can also see when it was last updated.
Filter Filter your monitors based on Tags or Monitor Group names using the Filter icon.
NOC Displays a color-coded tile view of all your monitors with their live status. You can filter the monitors based on their status. 
Add Monitor Click Add Monitor to add new monitors. View the list of monitor types available, select the desired monitor type, and navigate to the add monitor form of that corresponding monitor.
Landing Page Keep your desired Site24x7 page as the landing page. Once you choose your desired page, it will become your landing page from the next time you login to Site24x7. 
Take a tour Learn about different elements in the tab and other icons on the main page. 

Monitor list

View the list of monitors you have configured, their status, performance, and their last polled details.

The monitor shows all your monitors and their data. With each monitor, there is a hamburger  that enables you to edit, add the particular monitor to any monitor group, activate, or delete it.

View the monitors in two other formats:

  • Summary view
  • Monitor Group view

Obtain the summary and status of all monitors or monitor types by default if your account has more than 3,000 monitors. Click the View Monitor List link at the top-right corner of the control panel to view the complete monitor list.

Organize your resources into Monitor groups based on business applications, geography, type, or resource ownership to manage them efficiently. 

Chat bar

Connect with the Site24x7 team using Smart Chat and Support in the chat bar.

Control panel options Functionality
Smart Chat The smart chat enables clients to interact with users within the organization regarding any quick inquiry or discuss any anomaly.
Support Raise a ticket about any concern with your monitors. Click the Support icon and fill out the form to update the ticket details.
Zoho Notebook Take auxiliary notes.

Landing Page

Landing Page is the first page that appears when you log in to your Site24x7 account. If you want a specific page to be your landing page,

  1. Check if the landing page icon is present in the top right corner.
  2. If it is there, click on it, and you will see the following pop-up message:
     
  3. Click Yes to configure the current page as the landing page. Or click Cancel.

Landing Page supported pages in Site24x7 are:

  • All Monitors Status
  • APM Insight Applications
  • Server Monitors Status
  • Network Devices Status
  • Network inventory Dashboard
  • VMware Resources Status
  • RUM Applications Status
  • Internet Service Monitors Status
  • Monitor Group Status
  • NOC View
  • Alarms
  • Individual Custom dashboard
  • Individual Monitor Group

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